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JD Edwards Support

Oracle JD Edwards Support for EnterpriseOne

Our support service offerings for Oracle JD Edwards EnterpriseOne meet every need. Whatever you need: We bundle the appropriate support services for you to your individual support service. You can choose a support service package over a fixed number of hours like a “hundred card” or unlimited support over different time periods. Or another support agreement, which we will discuss with you individually.

Oracle Gold Partner

Are you a small company that does not have the human resources or are you a large company that has too many resources but they are not available?

Your company does not have enough support staff? We can take over the support for you. You save personnel costs, remain flexible and able to act.

Your staff does not have sufficient know-how to provide comprehensive support? Do you lack important support tools? Our trained, experienced support team will gladly take over.

Is your internal staff not available because they are too busy with their daily work? Then outsource your support and free up your resources for more important tasks.

Optimal support is not always available in your company? No worries, we are your support service. Highly qualified and seamlessly available.

JDE Support Types

Technical Support

We provide all levels of technical support for your Oracle and JDEdwards applications, whether database administration, server configuration or complex network IT services. You are an Oracle customer or interested in a modern Oracle solution and need competent support? Do not hesitate to call us. We can help you further.

Application Support

Every day your company is evolving. With a modern Oracle solution (JDEdwards EnterpriseOne, Oracle Cloud Infrastructure, Oracle Public Cloud, Oracle Cloud Platform etc.) you have already set the right course. Now you need competent support for a customized application development or the best possible support, whether first level or second level. For this you can rely on our years of expertise as an Oracle Gold Partner. We are also your first address for questions of administration, care and maintenance. Call us and tell us what you need. Your request has first priority for us.

  • Server Configuration
  • Server operating system update
  • Server backup at customer location
  • Data security backup at customer location
  • Data security backup on backup database
  • System monitoring
  • User management
  • Security management
  • Transfer and package management
  • Database administartion
  • Maintenance
  • Support
  • Development
  • Administration
  • 1st level support
  • 2nd level support

  • Basic

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – core working hours
    – minimum term
    – reaction time
    – resolution time
     

  • Comfort

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – core working hours
    – minimum term
    – reaction time
    – resolution time
     

  • Premium

  • $ 100

    monthly

  • individual(ly):
    – elaborated SLA
    – minimum term
    Festgelegte:
    – reaction time of 2h
    – solution time of 24h
     
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