JD Edwards Support
Oracle JD Edwards Support for EnterpriseOne
Our support service offerings for Oracle JD Edwards EnterpriseOne meet every need. Whatever you need: We bundle the appropriate support services for you to your individual support service. You can choose a support service package over a fixed number of hours like a “hundred card” or unlimited support over different time periods. Or another support agreement, which we will discuss with you individually.
JDE Support Types
Technical Support
We provide all levels of technical support for your Oracle and JDEdwards applications, whether database administration, server configuration or complex network IT services. You are an Oracle customer or interested in a modern Oracle solution and need competent support? Do not hesitate to call us. We can help you further.
Application Support
Every day your company is evolving. With a modern Oracle solution (JDEdwards EnterpriseOne, Oracle Cloud Infrastructure, Oracle Public Cloud, Oracle Cloud Platform etc.) you have already set the right course. Now you need competent support for a customized application development or the best possible support, whether first level or second level. For this you can rely on our years of expertise as an Oracle Gold Partner. We are also your first address for questions of administration, care and maintenance. Call us and tell us what you need. Your request has first priority for us.
- Server Configuration
- Server operating system update
- Server backup at customer location
- Data security backup at customer location
- Data security backup on backup database
- System monitoring
- User management
- Security management
- Transfer and package management
- Database administartion
- Maintenance
- Support
- Development
- Administration
- 1st level support
- 2nd level support
Basic
- $ 100
monthly
Kontaktindividual(ly): – elaborated SLA – core working hours – minimum term – reaction time – resolution time
Comfort
- $ 100
monthly
Kontaktindividual(ly): – elaborated SLA – core working hours – minimum term – reaction time – resolution time
Premium
- $ 100
monthly
Kontaktindividual(ly): – elaborated SLA – minimum term Festgelegte: – reaction time of 2h – solution time of 24h
